BSNL ranked best in call quality, Jio and Vodafone second in TRAI data
BSNL has the highest rating for voice quality over calls, Reliance Jio and Vodafone are tied for second, and Airtel is third, based on user feedback generated through the My Call application and published on the website of the Telecommunications Regulatory Authority of India (TRAI). TRAI periodically updates this user data, first published on its website in December 2017, which rates popular Telecom Service Providers (TSPs) between 1 and 5 for the call quality experience they provide across the world. country. Although Vodafone and Idea have merged to become Vodafone Idea (Vi), the data still makes a distinction and separately ranks Idea in fourth place.
According to him updated data As of November 5 on the TRAI website, BSNL has a cumulative user feedback rating for voice quality on calls of 3.4 / 5, calculated for a total number of 2,014 samples. Jio and Vodafone are tied for a 3.3 rating. It is important to note that while Jio has a sample size of 10,292, Vodafone has a much smaller sample size of 3,408. Airtel with 9,520 feedback samples it gets a score of 3.0 and Idea with only 977 samples gets a rating of 2.9.
The data distinguishes between the quality of calls indoors, outdoors and on the go. While the indoor and outdoor call quality ratings for the four TSPs are largely comparable, BSNL scores highly on the quality of calls delivered on the go with a user rating of 4.4, up from Airtel’s 3.3. and 3.2 from Jio. The data is also mapped for each state and can be viewed individually for each TSP for the past four months.
The overall quality of calls experienced by users in all states and in all TSPs raises some concerns. User feedback samples say that only 60 percent of calls were successful, while 26 percent had poor voice quality, and about 14 percent of calls were dropped.