HDFC Bank Has Issues With Debit Cards, UPI And More, Customers Say
HDFC Bank is down, and network banking, debit card payments, UPI, IMPS and NEFT are having problems for many customers in India. Customers have taken to social media to complain about the problem. Many people say that they cannot make payments, and in our own tests, we couldn’t even add new beneficiaries for netbanking. Some users also say that ATMs do not work. A tweet responding to a customer says the problem was due to a data center outage, but six hours after the reports started coming in on Saturday, payments still weren’t working here.
According to DownDetector online downtime tracker, reports of failure in HDFC Bank It started around 6 p.m. on Saturday, November 22, and peaked and has been declining ever since. However, we tested HDFC at 1130pm and the bank was still not working for two different accounts.
Responding to customers Tweet, HDFC Customer Care stated that “an unexpected outage in one of our data centers has affected some of our services.” It also said: “We are working to restore services, which should not take long.” However, this was more than an hour ago at the time of this writing, and almost six hours after the first reports began. At the time of writing this report, banking services are not yet operational.
Some users reported seeing a message indicating that HDFC is experiencing a problem, asking them to come back and try again after a while; however, when we checked using the HDFC Android app at 11.30pm on Saturday, this banner was not displayed and was instead just frozen.
Affected customers have been tweeting about problems with the bank’s website and the HDFC app on Twitter. People were unable to receive OTP and some even said that ATMs are not working. This is very similar to the failure in ICICI Bank which happened in mid-October, right at the start of the holiday sales for Amazon and Flipkart.
The HDFC website and app are loading at the time of writing, but after logging in, features like money transfer, add payee, etc. are not working, Gadgets 360 was able to verify. We were also unable to use the HDFC debit card at Swiggy and Zomato.