WhatsApp for Android users is reportedly losing their media content in the app. The problem has affected some users and seems to have come with recent WhatsApp updates. It has affected users of WhatsApp for Android version 126.96.36.199 as 188.8.131.52. Some users of the latest version have also faced the problem. Although the instant messaging application has yet to acknowledge the problem and provide a solution, there is a simple workaround to get your media back.
He pointed to the WhatsApp WABetaInfo beta tracker. Some users noticed that they could not find their multimedia content such as photos and videos in recent versions of WhatsApp for Android. However, the content existed on their phones and was accessible through the photo gallery.
If you are among those users and you are affected by the missing media problem on WhatsApp, you can follow some of these steps to return your media content to the application.
How to fix missing media problem on WhatsApp for Android
WABetaInfo has shared the solution to fix the missing media problem on WhatsApp for Android. However, before starting the process, users are advised to back up their chats.
- Close WhatsApp on your phone and clear the cache to make sure the app is not running in the background.
- Open your phone’s native file manager and go to WhatsApp > Media.
- Now, move the contents of the Media folder to Android > Media > com.whatsapp > WhatsApp > Media. Please note that you only need to move the contents of the media folder and not the entire folder.
- It would help if you also waited until all the content is moved to the destination folder. Then open the WhatsApp application.
You will be able to see your multimedia content on WhatsApp again after following the steps mentioned above.
If you don’t want to go the manual way, you can wait for WhatsApp to update that fixes the problem. The update could move the contents of the existing folder to the new one automatically.