Mi, Redmi, Poco phone users facing Bootloop problem
Mi, Redmi, and Poco users are facing an issue that puts their phones into a bootloop, causing them to reboot over and over again. The issue, which appears to have affected a large number of users, arises after the phones receive an error saying, “Search for unexpectedly closed device.” Although Xiaomi is investigating the problem, the company has pointed out in a statement that it arose due to certain lines of code that misbehave during the update of an application. A fix has also been promised that the company says will reach affected users shortly.
Based on user reports on social media, phones running MIUI 12.05 Global Stable ROM seem to have had an impact primarily due to the issue. Affected users are unable to make any changes from their endpoint as the phones start to reboot in the loop. Some users also lost their data as they finally had to reset their phones.
@MiIndiaSupport Hello, I am using redmi k20 pro recently, my phone started crashing showing ‘search for closed device unexpectedly’ and started rebooting again and again. Forced to reboot and lost all data.
– AK Varma (@ardanikv) November 16, 2020
@IndiaPOCO Hello Poco Team, I recently bought the poco x3 mobile, I got a new update called MIUI 12.0.5 stable. After updating it. I am facing an issue called “Find unexpectedly closed device”. I can’t use my mobile device, continually restarting it if I open it.@cmanmohan @s_anuj
– suryaneni Venugopal (@SuryaneniV) November 16, 2020
@IndiaPOCO Hello Poco Team, I recently bought the poco x3 mobile, yesterday I received a new update called MIUI 12.05 stable. After updating it. I have a problem called “Find unexpectedly closed phone”. I can’t use my mobile, it continually restarts if I open my mobile. pic.twitter.com/9wDAJh1kpt
– Deepak Kumar (@deepakbuzz) November 13, 2020
The problem is not limited to a certain smartphone model and has been reported by a list of Mi, Redmi and poco devices, including My 10T Pro, Wed 10, Redmi K20 Pro, Redmi Note 9, Redmi Note 7 Pro and poco X3, among others. Also, it is not likely to be limited to India as a Nigerian user also reported an identical problem on Twitter.
Xiaomi acknowledged the problem in the statement to Gadgets 360 and said it was due to an update to the app. The company also assured that an update would arrive this week. Meanwhile, some “temporary containment measures” are already in place, according to Xiaomi.
“This solution may require consumers to flash their devices at a service center,” the company said. However, it is not clear whether the solution would cause data loss for affected users.
Xiaomi did not provide any clarity on which application is causing the problem to users. However, some users speculate that it was due to the Airtel application.
Airtel Global CIO Harmeen Mehta in a tweet aware on Saturday he stressed that the telecommunications company had worked with Xiaomi to find the cause and was preparing a solution. He also claimed that a small tweak had already been provided in the Airtel Thanks app to temporarily resolve the issue.
That being said, there is no clarity on how affected users could fix the bootloop problem on their devices. Airtel, for its part, also did not provide any details on whether it would provide a resolution via a server-side update for the Airtel Thanks app, as the issue apparently doesn’t allow users to access the app or install any of its updates from Google Play.