Pixel 5 gap issue ‘Normal part of design’, does not affect IP68 rating: Google
Google has responded to the ‘gap’ issue on some Pixel 5 units. Few initial users reported that their Pixel 5 units have a small gap between the screen and the frame. Users took to the internet to complain that this gap tends to collect dust and may affect the phone’s rated capabilities for water and dust resistance. Google has responded to these user complaints by stating that this gap is a “normal part of the design” and that it has no effect on the phone’s water and dust resistance or functionality.
The tech giant responded to complaints about its Support page, saying that this is not a defect, but ‘a normal part of the design of the Pixel 5. The company said that the space between the screen and the body will not affect the functionality or the water and dust resistance of the phone. In any event, Google said it will work with affected individuals to address any concerns they may have.
Early last month, Pixel 5 users took to Google’s Pixel Phone Community Forums to share photos of a small but visible space between the screen and the frame. Troubled users claimed that the gap could let dust particles in and could hamper the water and dust resistance of the IP68 rated phone. Affected users also opted for a replacement, although that does not solve the problem as the same is also visible on their new replaced unit. Now, Google said this is not a defect. However, there is no clarity on how Google plans to relieve shoppers of their “gap” concerns.
After Google’s useless response, users have come to ask for more clarity. Some users ask Google to offer a money-back guarantee if problems arise in the future. Few users are even looking opt for an immediate refund after reply.